Support > User Support
Priorities Levels Explained
No impact on users. Eg. Cosmetic error
Impact on a small number of users. Eg.Some minor application functionality is broken, but the service is still usable.
Large number of users is impacted. Eg.Slow application response time, session timeouts, some application functionality is broken.
Platform outage or a major application problem making it impossible to use the platform. Eg. Platform is not available.