Support > User Support
Priorities Levels Explained
Low
No impact on users. Eg. Cosmetic error
Ordinary
Impact on a small number of users. Eg.Some minor application functionality is broken, but the service is still usable.
Major
Large number of users is impacted. Eg.Slow application response time, session timeouts, some application functionality is broken.
Critical
Platform outage or a major application problem making it impossible to use the platform. Eg. Platform is not available.