Support > User Support

Priorities Levels Explained

Low

No impact on users. Eg. Cosmetic error

Ordinary

Impact on a small number of users. Eg.Some minor application functionality is broken, but the service is still usable.

Major

Large number of users is impacted. Eg.Slow application response time, session timeouts, some application functionality is broken.

Critical 

Platform outage or a major application problem making it impossible to use the platform. Eg. Platform is not available.


User Account Issue, Password, Billings
Password Issue / Account / Billing Enquiry   
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